Privacy Notice

Vet Vision AI or the Company respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we process your personal data on our website, mobile applications, web dashboards and platform where you are a customer, supplier of services or a visitor to our website.

Vet Vision AI is a veterinary technology company that develops artificial intelligence-powered systems using computer vision and camera technology to monitor animal behaviour and welfare in agricultural and veterinary environments. Our technology analyses animal behavioural patterns and environmental conditions to provide insights and alerts to veterinarians, farmers and other authorised users through dashboards, mobile applications, software platforms and related services.

This privacy notice also tells you about your privacy rights pursuant to Data Protection Laws such as the UK Data Protection Act 2018, the General Data Protection Regulation (UK GDPR) and the EU GDPR.

Please note that cameras are used within the customer environment. As a result, individuals who enter areas where cameras are operating will be captured on video and detected by the system. The system processes visual information from these cameras to support the provision and operation of the customer services. Where individuals, such as staff, visitors or contractors, are captured by cameras at a customer facility, the relevant customer or facility will be the controller of that footage and associated personal data. Vet Vision AI processes that personal data on the customer’s instructions as processor.

The Vet Vision AI mobile applications do not access your device’s camera or microphone. Video and imagery available through our mobile applications and web dashboards are received from fixed cameras installed in the relevant customer environment.

Personal data or personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed. This is known as anonymised data. Anonymised data falls outside the scope of Data Protection Laws.

Vet Vision AI may collect, use, store and transfer different kinds of personal data about you which we have grouped together:

• Identity Data: Includes first name, last name, username or similar identifier and title.
• Contact Data: Includes billing address, delivery address, email address and telephone numbers.
• Financial Data: Includes bank account and payment card details.
• Transaction Data: Includes details about payments to and from you and other transaction details relating to the provision of services.
• Technical Data: Includes internet protocol (IP) address, device information, device push token, anonymous device identifier, login data, browser type and version, time zone setting and location, browser plugin types and versions, operating system and platform and other technology on the devices used to access our website, mobile applications, web dashboards or platform.
• Profile Data: Includes username and password, account type, access permissions, authorised sites or farms, preferences, selected farm, site, pen or horse, feedback and survey responses.
• Usage Data: Includes information about how you use our website, dashboards, mobile applications, platform and services.
• Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.
• Monitoring Data: Includes live streams and recorded footage.

Depending on your relationship with us we may process the categories of data above and categories of specific personal data that are relevant to the provision of our services. Please see the Processing Tables below for further information on how we process your personal data depending on your relationship with us and the lawful basis for doing so.

Vet Vision AI uses artificial intelligence and computer vision technology as part of its services. Our systems analyse visual information captured by camera systems installed in agricultural and veterinary environments in order to monitor animal behaviour and welfare indicators. These systems analyse behavioural patterns. The purpose of this analysis is to provide insights, reporting and alerts to veterinarians, farmers and other authorised users to support animal welfare monitoring and management. Our technology is designed to analyse animal behaviour and environmental conditions. The insights generated by our systems are intended to support decision-making and do not replace professional judgement.

We are committed to transparency and responsible use of artificial intelligence and take steps to ensure that the use of these technologies is consistent with applicable data protection laws.

Vet Vision AI gathers information and statistics collectively about visitors to our website. Analysis of this information demonstrates the most frequently used sections of the website and assists us in continually improving the online service. Please also refer to our cookies notice for more information on how we set cookies.

Our mobile applications may use software development kits and local device technologies for functionality, security, analytics and notification purposes as described in this privacy notice.

Vet Vision AI may send you marketing communications. You have the right to object to the processing of your personal data for direct marketing purposes. You can unsubscribe from receiving marketing communications from us by using the unsubscribe methods contained in communications we send to you or by contacting us (see Contact us section).

Where you opt out of receiving marketing communications this will not apply to personal data provided to us as a result of registering for or using our service, your service experience or other interactions with this website, mobile applications or web dashboards.

We may transfer and process your personal data outside the United Kingdom or the European Union to countries where data protection laws may be less stringent.

When we transfer personal data internationally we ensure that appropriate safeguards are in place. This may include:

• transferring data to countries recognised as providing an adequate level of data protection; or
• using contractual safeguards approved under Article 46 of the UK GDPR or EU GDPR such as standard contractual clauses.

Mobile application: Our push notification service provider may process personal data in the United States in connection with the provision of push notification services. Where personal data is transferred outside the United Kingdom or European Union, we will ensure that an appropriate transfer mechanism is in place, including the use of approved contractual safeguards where required.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Access to personal data is limited to employees, agents, contractors and other third parties who have a legitimate business need to know. They will only process your personal data on our instructions and are subject to confidentiality obligations.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, tax, accounting or reporting requirements. We may retain personal data for longer where necessary in the event of a complaint or where we reasonably believe there is a prospect of litigation. When determining appropriate retention periods, we consider the nature, sensitivity and amount of personal data, the potential risk of harm from unauthorised use or disclosure, the purposes of processing and applicable legal obligations.

Deleting an account may not result in the immediate deletion of all associated information where we are required or permitted to retain it, including to comply with legal obligations, resolve disputes, enforce agreements, maintain security or meet applicable retention requirements.

Where we are a controller of personal data under certain circumstances you have rights under Data Protection Laws. These rights are not absolute and may vary depending on your location.

You may have the right to:

• Request access to your personal data (a “subject access request”).
• Request correction of inaccurate or incomplete personal data.
• Request erasure of personal data where there is no valid reason for us continuing to process it.
• Object to processing based on legitimate interests.
• Request restriction of processing in certain circumstances.
• Request transfer of your personal data to you or a third party in a structured, commonly used and machine-readable format (data portability).
• Withdraw consent where processing is based on consent.

Vet Vision AI does not carry out automated decision making with legal or similarly significant effect about individuals.

You will not normally have to pay a fee to access your personal data or exercise your rights. However, we may charge a reasonable fee where a request is clearly unfounded, repetitive or excessive We may request specific information from you to confirm your identity before responding to a request. This is a security measure to ensure personal data is not disclosed to unauthorised persons.

We aim to respond to legitimate requests within one month, although this may take longer where requests are complex. To exercise your rights please contact us.

Where we process personal data on behalf of our customers as a data processor, we do so in accordance with their instructions. If you wish to exercise any of your data protection rights in relation to personal data processed through our services, you should contact the relevant customer (the data controller) directly.

If we receive a request relating to personal data that we process on behalf of a customer, we will normally forward the request to the relevant customer or direct you to them as they are responsible for responding to and managing such requests.

If you would like more information about how we manage personal information please contact us at:

Email: info@vetvisionai.com